Privacy Policy

Privacy Policy of 365wellness.nl

365wellness.nl operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a carefully curated shopping experience (the “Services”).
365wellness.nl is powered by Shopify , which allows us to offer you these Services.
This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or other transaction with the Services, or otherwise interact with us.
If there is any conflict between our Terms and Conditions and this Privacy Policy , this Privacy Policy will prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and shared as described herein.

Personal data that we collect or process

When we talk about “personal data,” we mean information that identifies you or can reasonably be linked to you.
Personal data does not include information that has been anonymised or de-identified in such a way that it can no longer identify you.

We may collect or process the following categories of personal data, depending on how you interact with the Services, where you live, and what applicable law allows:

  • Contact details: name, address, billing address, delivery address, telephone number, email address.

  • Financial information: credit or debit card details, account numbers, payment information, transaction details, payment method and confirmation.

  • Account information: username, password, security questions, preferences and settings.

  • Transaction information: Products you view, add to your cart or wishlist, purchase, return, or cancel, as well as your order history.

  • Communication data: information you share with us, for example when contacting customer service.

  • Device data: Information about your device, browser, network connection, IP address, and unique identifiers.

  • Usage Information: Data about your interactions with the Services, including how and when you visit or use our website.

Sources of Personal Data

We may collect personal data from the following sources:

  • Directly from you , when you create an account, order or communicate with us;

  • Automatically through the Services , for example through cookies or other tracking technologies;

  • From our service providers , who perform certain functions on our behalf;

  • From partners or other third parties.

How we use your personal data

Depending on how you use our Services, we may use your information for the following purposes:

1. Provision, modification and improvement of the Services

To process your orders, complete payments, arrange shipping, handle returns, and provide a personalized shopping experience.

2. Marketing and advertising

To send promotional emails or advertisements tailored to your preferences and shopping behaviour.

3. Security and fraud prevention

To secure your account, detect fraud, and prevent illegal or harmful activity.

4. Communication with you

To provide customer support, answer questions, and maintain our relationship.

5. Legal purposes

To comply with law, legal requests, or to protect our rights.

How we share personal data

We may share your information in the following situations:

  • With Shopify , service providers and suppliers (such as payment processors, delivery services, IT administrators).

  • With marketing partners to show personalized ads and promotions.

  • When you ask us or give us permission to share information.

  • Within our group of companies or subsidiaries .

  • In the event of a business transfer , merger or legal obligation.

Relationship with Shopify

Our Services are hosted by Shopify , which collects and processes personal data to support the functionality of our online store.
Shopify may share or process your information in countries outside your country of residence.
For more information about how Shopify uses your personal data, please review their privacy policy at:
👉 https://www.shopify.com/legal/privacy
or exercise your rights through the Shopify Privacy Portal .

Third party websites

Our website may contain links to third party websites.
We are not responsible for the privacy or security of these external sites.
Always check their own privacy and security policies before providing any personal information.

Children's data

Our Services are not intended for children, and we do not knowingly collect information from individuals under the age of majority in your region.
If you believe a child has provided us with personal data, you can contact us to have it deleted.

Security and retention period

We take reasonable measures to protect your personal data, but no system is completely secure.
The retention period of your data depends on the reason for collection — for example, to manage your account, comply with legal obligations, or resolve disputes.

Your rights and choices

Depending on where you live, you may have the following rights:

  • Right of access – access to your personal data.

  • Right to erasure – request the erasure of your data.

  • Right to correction – have incorrect data corrected.

  • Right to data portability – have your data transferred.

  • Right to object to the sale or sharing of data – in particular for personalized advertising.

  • Managing communication preferences – unsubscribing from marketing emails.

If you live in the EU or UK , you can also object to processing or withdraw your consent.

You can exercise your rights via the website or by contacting us using the details below.

Complaints

If you have any complaints about how we process your data, you can contact us using the contact details below or lodge a complaint with your local data protection authority.
A list of EEA authorities can be found here .

International transfer of data

We may store or process your personal data outside your country of residence.
For transfers outside the EEA or the UK, we use valid legal safeguards, such as the European Commission's Standard Contractual Clauses .

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The date of the last update is always listed at the top.

Contact

If you have any questions about this Privacy Policy or to exercise your rights, please contact us:

📧 Email: sales@365wellness.nl
🏠 Address: Bellevoysstraat 74, 3021 TK, Netherlands

For the purposes of relevant data protection law, we are the controller of your personal data.